SuperiorONE™ Rewards Program And Plan Management
Welcome to our Member Support page! Here, you'll find all the information you need about the SuperiorONE™ Rewards Program including eligibility criteria and how to manage your subscription plan.
The SuperiorONE™ Rewards Program offers different subscription plans with varying rewards and benefits, all designed to help members save with every propane fill.
- Up to 5% Annual Reward in Free Litres
- New Customer Sign-up Bonus
- Monthly or Annual Subscription
- Variety of Exclusive Bonuses and Rewards for Members
Customers can choose the SuperiorONE™ rewards program that best suits their needs!
STANDARD
$ 0/month
- New Customer Sign-up Bonus
- Standard Basic Install Price
- Standard Tank Rental
- Standard Delivery/Hazmat Fees
- Wireless Tank Monitoring
- Automatic Delivery
- No-Run-Out Guarantee†
PREMIER
$ 4.99/month
$ 49.99 billed annually (Save 17%)
- 3% Annual Litre Reward
- New Customer Sign-up Bonus
- Standard Basic Install Price
- Tank Rental Credit
- Standard Delivery/Hazmat Fees
- Wireless Tank Monitoring
- Automatic Delivery
- No-Run-Out Guarantee†
- Extra Bonuses Available
ELITE
$ 24.99/month
$ 249.99 billed annually (Save 17%)
- 5% Annual Litre Reward
- New Customer Sign-up Bonus
- Standard Basic Install Price Credit
- Tank Rental Included
- Delivery/Hazmat Fees Included
- Wireless Tank Monitoring
- Automatic Delivery
- No-Run-Out Guarantee†
- Extra Bonuses Available
- Concierge Customer Support
Frequently Asked Questions
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How does it work?
Customer must purchase a minimum of 1,000L to be eligible. Sign up bonus requires minimum 2,500 Litre annual propane consumption. A sign-up bonus of 200 litres free will apply to customers purchasing 1,000L – 2,499L of propane annually.
Offer available to customers in British Columbia and Ontario excluding Thunder Bay, Dryden, Fort Frances, Geraldton, Marathon, New Liskeard, Porcupine (Timmins), and Wawa locations.
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What are Annual Litre Rewards?
The Annual Litre Reward (“Reward”) is a payout in the form of propane litres back to the customer and is calculated based on a percentage of the propane volume purchased by you in the 12-month period from April 1st to March 31st (“Reward Period”). The Reward is not redeemable for cash value and will be applied as a credit equivalent to your account once per year. The Reward is subject to a maximum of 15,000L per year. -
Where do I view my Annual Litre Reward credit in my account?
Rewards earned during the Reward Period will be applied to your account by May 31st. Here’s how to view your credit:
1. Login to your mySUPERIORTM account or through the mobile app
2. Navigate to “My Account” from the top menu
3. Select “Payments & Billing History” from the side menu
4. Look for a May transaction labelled: “MARKETING CAMP/DE MARKETING” -
Can I upgrade my subscription plan?
Upgrade to higher-tier plans for enhanced rewards and perks. As part of the upgrade, you’ll receive an invoice for a one-time payment for the price difference between your previous plan and the upgraded plan. Chat with us to get started or call 1-87SUPERIOR (1-877-873-7467).
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Can I cancel my subscription plan?
Your subscription plan matches the term of your General Retail Agreement at time of enrollment (“Initial Term”). Your subscription plan will automatically renew at the end of the Initial Term for a successive term of the same period (a “Renewal Term”) unless notice of non-renewal is provided in writing at least sixty days prior to renewal. A fee will otherwise apply for any cancellation or subscription downgrade by customer before the end of the Initial Term or then-current Renewal Term.
Superior reserves the right to increase the subscription fee at the end of the Term or to cancel the program at any time.
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Can I combine my subscription payment with my Equal Payment Plan payments?
At this time, the SuperiorONETM subscription payment cannot be combined with your monthly payments under the Equal Payment Plan.
†The No-Run-Out Guarantee only applies to residential customers with a SMART* Tank™ installed with an Automatic Delivery plan on a tank storage greater than single 420 USWG, no portable storage with clear access to the tank and account in good standing. Additional terms and conditions apply.