Become a Superior Propane Customer
Switch Your Propane Supplier with Ease!
Our unmatched delivery network provides propane whenever you need it, wherever you need it, at a price that works for your budget. Join thousands of satisfied customers who have made the simple switch to Superior Propane. Start enjoying reliable propane delivery, flexible budget plans, and convenient online account management.
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Step 1: Contact Superior Propane
Call us at 1-87SUPERIOR (1-877-873-7467) or complete this form for a call-back. We'll guide you through the process and answer any questions you may have. -
Step 2: Let us Find the Right Energy Solution For You
Our experts will help you determine what tank size you need, your ideal delivery plan, and your budget and payment preferences. Then, they book your installation date. It’s that easy! -
Step 3: Get Ready for your Propane Tank Installation
Our expert technicians will install your new tank and get you started with Superior Propane, ensuring a seamless transition from your current provider.
Contact Us to make the Switch
OR
Call Us Now at
1-855-336-2956
WHY CHOOSE SUPERIOR AS YOUR PROPANE SUPPLIER
At Superior Propane, we're committed to providing you with a seamless and hassle-free experience.
Experience Propane the Superior way!
Dependable
Convenient
Flexible
SMART* Tank™ Wireless Monitoring
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SUPERIOR SERVICE, SUPERIOR BENEFITS
Easy
Expert
Reliable
FAQs About Becoming a Superior Propane Customer
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How Do I Become a Customer with Superior Propane?
To become a customer with Superior Propane, simply contact our dedicated customer service team through our website or by phone at 1-87SUPERIOR (1-877-873-7467) Our team of experts will guide you through the process and assist you in setting up your propane account.
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Is There a Minimum Requirement for Propane Delivery?Superior Propane caters to various propane needs, whether you’re a residential, commercial, or industrial customer. We offer flexible delivery options to accommodate different propane consumption levels.
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What Services Does Superior Propane Offer?Superior Propane provides a wide range of propane services, including residential heating, commercial and industrial applications, fleet fueling, and more. We deliver propane in all of Canada, and have a local refill service near you. We can tailor our propane solutions to meet your specific needs.
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Do I Need to Purchase My Propane Tank, or Can I Rent One?
When you sign up as a Superior customer, we provide you with a tank that suits your needs. You do not need to own a tank in order to partner with us. Purchasing a propane gas tank often comes with a significant upfront cost, plus extra expenses for maintenance, regular inspections, repairs, and more. A propane tank rental with Superior Propane provides customers with comprehensive propane service for both residential and commercial use. In doing so, we take on the responsibilities, enabling you to have a propane tank that meets safety standards for peace of mind. Learn more about propane tank rentals with Superior Propane.
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Are There Any Special Requirements for Propane Tank Installation?
Our experienced technicians will ensure the safe and compliant installation of your new propane tank. Specific installation requirements may vary based on local regulations and your unique circumstances. Our team will work closely with you to ensure your propane supply is efficient, safe and compliant. Learn more about getting ready for your propane tank installation and first propane delivery.
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What Are the Payment Options for Propane Services?
Superior Propane offers various payment options and plans that adjust to your budget and propane needs, such as Equal Payment Plan (EPP) or Fixed Payment Plan (FPP), as well as our rewards program SuperiorONE. For easy payments and management, Superior offers online bill payments via mySUPERIOR app or web portal, where you can also set up automatic. We will work with you to select the payment method that is most convenient for your propane needs.
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How Can I Monitor My Propane Usage?
We provide propane monitoring solutions that allow you to track your propane usage conveniently. Our SMART*Tank™ technology ensures you have a reliable supply of propane when you need it. Learn about our propane tank monitoring system.
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What is Propane?
Propane is a versatile hydrocarbon gas used as a fuel source for various applications. It is a byproduct of natural gas processing and petroleum refining and is stored and transported as a pressurized liquid. Propane is known for its clean-burning properties, making it a popular choice for residential, commercial, and industrial uses.
Learn more about what is propane.
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Does Propane Expire?
Propane does not expire, unlike some other fuels. Its composition allows it to be stored without deterioration over long periods so that it’s available for consumption anytime. It’s one of the reasons why propane is preferred for back-up power generators as a reliable source of power in the event of an outage or emergency. Additionally, propane tanks are designed to withstand temperature changes, ensuring that these fluctuations do not affect the propane gas inside.
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Does Propane Freeze?
Propane and propane tanks do not freeze under normal circumstances; therefore, you do not need to worry about the tank or the propane itself even in very cold temperatures. Propane systems can handle the cold, and when the propane tanks are installed, temperatures are taken into consideration to make sure the propane system works and performs as intended. Visible frost outside the tanks is a common occurrence in low temperature areas and does not mean that the tank or the propane inside it are frozen.
However, it is important to keep an eye on the performance of your propane system. If performance has been affected, or new propane appliances have been added, then it's time to contact your propane supplier or a licensed technician that can evaluate your propane system and assess if you have the right tank size for your needs.
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What Does Propane Smell Like?
Propane is odourless, but an odorant called ethyl mercaptan is added to give it a distinct and easily detectable odour. This odour resembles "rotten eggs” to help identify propane leaks for safety reasons.
In emergency situations or if you suspect a propane leak, be sure you know how to safely shut off your propane supply. To do this, locate the service shut-off valve under the dome or lid on top of your tank. Turn the valve clockwise as far as possible to turn off the supply. It's a simple step that can keep you safe during an emergency.
If you ever suspect a propane leak, characterized by a "rotten egg" smell due to the added odorant ethyl mercaptan, evacuate the area immediately and contact Customer Service at 1-87SUPERIOR (1-877-873-7467) for immediate assistance. -
How Long Does Propane Last?
If your tank is appropriately sized for your usage, rule of thumb is generally two propane tank refills per year for non-heating applications. You may require more frequent tank refills if you're using propane as your main heat source plus auxiliary applications like a fireplace or stove. Keep in mind, the length of time may also depend on the size of your home, how many appliances run on propane, your indoor temperature setting if using as a main heat source, and outdoor temperatures to name a few factors. It’s essential to monitor usage and schedule timely refills to avoid running out of propane.
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What propane tank size do I need?
Whether you use propane for heating, cooking, power generation, among other applications, choosing the right propane tank size depends on your needs, including the size of your home if used for heating, the area where you are located, which and how many appliances you're fueling, etc. For residential setups, our experts will guide you in selecting the ideal tank size based on your household's propane usage, and will install the correct tank size to ensure your home’s energy needs are satisfied. Discover the most common residential propane tank sizes here.
Similarly, for commercial purposes, our team will assess your business's propane needs, considering how and where you'll use propane, to recommend the appropriate tank size and amount of tanks your business will require to power its operations. Explore the most common commercial propane tank sizes here.
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Is Propane Environmentally Friendly?
Yes, propane is considered an environmentally friendly fuel. It produces fewer greenhouse gas emissions compared to many other fossil fuels, contributing to reduced environmental impact.
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Can I Get Propane Delivery on a Regular Schedule?
When you are on Will Call you must contact us to place your propane order, ideally when your tank level reaches 30% to ensure enough propane is available while we prepare and deliver your propane order. If you are enrolled for Automatic Deliveries, we take care of everything; our delivery team monitors your tank levels and starts working on your order when needed, ensuring you always have an adequate propane supply. Learn more about Automatic Propane Delivery.
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Does Superior Propane offer propane refills in my area?
Superior Propane offers propane delivery and refills in Canadian communities just like yours. Whether you’re in a metropolitan area or a more remote location, we can provide propane services to meet your needs. Contact us today to learn more about propane services in your area.
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How Can I Contact Superior Propane to Get Started?
You can contact Superior Propane through our website, where you’ll find contact information and a convenient inquiry form, or by calling our customer service team at 1-87SUPERIOR (1-877-873-7467). We’re ready to assist you in becoming a valued Superior Propane customer.
THE RIGHT PROPANE TANK SIZE
Manage delivery and refill costs by finding the perfect tank to suit your needs. Our team is here to help.
THE PERFECT TANK SIZE FOR YOUR NEEDS
Contact Us to make the Switch
OR
Call Us Now at
1-855-336-2956
† All Superior Propane’s SMART Tank bulk delivery residential customers enrolled in Superior Propane’s automatic delivery program are eligible for The No-Run-Out Guarantee Program (the “Program”) except for Customers (i) who rent only a single 420 lb. Cylinder or 123 USWG tank; (ii) with premises on water access or seasonal road access; and (iii) with tanks or cylinders that are attached to standby generators. If (i) the customer replaces Superior Propane’s SMART Tank(s) with other equipment; (ii) the customer fails to pay for propane within the agreed upon payment period and the customer’s account is no longer in good standing; (iii) delivery of propane by Superior Propane is prevented by a force majeure event including but not limited to the act of God, strike, flood, fire, inclement weather, embargo, insurrection, unavoidable accident, shortage of labour or material, government decree or any other cause reasonably beyond its control including, but not limited to, shortage of propane, then the Program shall immediately become null and void and of no effect as if the Program had never taken place. In the event of shortages resulting from a force majeure event, Superior Propane reserves the right to allocate supply as it deems necessary, in its sole discretion, amongst its customers, itself and its subsidiaries, or; if actions taken by the customer are determined by Superior Propane, in its sole discretion, to have been the cause of or substantially contributed to the propane run out situation. The Program has no predetermined termination date and will continue until such time that Superior Propane may, without notice, terminate the Program.
600L Free Offer:
^ Offer available to new residential or small commercial Superior Propane customers only. Requires a minimum of 2500 L annual propane consumption, SMART Tank wireless sensor installation, automatic delivery setup, and mySUPERIOR online account registration. Cannot be combined with any other offer. Terms and conditions apply. Credit for free litres will be applied up to two weeks following the first propane delivery. Offer ends February 15, 2025. Miller Propane, Highlands Propane, and existing Superior Propane customers not eligible.
1200L Free Offer:
** 1,200L one time bill credit applicable only to home heat customers switching from oil heat to propane heat. Propane furnace or boiler installation required through a Superior Propane Certified Partner. 2,500L minimum annual consumption. This offer cannot be combined with any other offer. Certain terms and conditions apply. Please call for details. Credit for free litres will be applied to account up to six weeks following the first propane delivery. Offer ends February 15, 2025.
‡ Cost savings is for informational purposes only. Calculations were based on an average customer in a detached home up to 2,000 sq. ft. heating at 74% efficiency. Propane rates were representative of a period in time and are subject to change. Oil prices are based on publicly posted Statistics Canada historical prices. Includes all service and delivery charges. HST not included.
§ Superior Propane does not remove the oil tank. Our HVAC partners or their partner network can facilitate the removal.