Welcome To Superior Propane!
Thank you for choosing us to be your propane supplier.
A Superior Propane truck on a bridge in front of a scenic background.

GET TO KNOW SUPERIOR PROPANE

As Canada’s leading propane company, we know that reliability, convenience, and customer service are important to you. Not only do we deliver clean, safe propane, but as a Superior customer, you also have access to automated and self-serve tools to give you more control over your propane account. Here’s what you can expect.

  1. Understand your propane delivery method

    Whether you're receiving automatic propane refills or calling in to order propane, rest assured we've got you covered. For more information about our Automatic and Will Call delivery methods, see "About Your Propane Deliveries".

  2. Take note of your account number

    You can find it on your delivery ticket and will need it to pay bills, inquire about your propane account and sign up for mySUPERIORTM. For more information, see "How to Read Your Delivery Ticket".

  3. Sign up for mySUPERIORTM

    Check propane tank levels, manage deliveries, and more — online, anytime at mySUPERIOR.ca or from the mobile app. Sign up with an email address and your account number which can be found on your delivery ticket. Watch how-to video.

  4. Make propane payments online

    mySUPERIORTM is the easiest way to pay for propane deliveries and service, view balances and update billing preferences. See "How to Make Propane Payments".

PREPARE FOR WINTER DELIVERY

For safe, on-time delivery, clear a path to your propane tank or cylinders. Use a soft tool or brush to clear snow and ice from your equipment including regulators, piping and valves. Click here for more winter delivery tips.

 
PROPANE DELIVERY METHODS

AUTOMATIC DELIVERY

If you are set up for Automatic Delivery, we will automatically schedule your propane refills. You can view your estimated delivery date from your dashboard in mySUPERIORTM. We make your propane deliveries automatically, and typically when your tank levels are between 5% and 15%. Learn more about the propane delivery process.
WILL CALL DELIVERY

If you are set up for Will Call Delivery, place your propane order on mySUPERIOR.ca or through the app when your tank level reaches 30%. With mySUPERIORTM, you can order and track deliveries, make payments, and more. You can also order propane by filling out this form or by calling us at 1-87SUPERIOR (1-877-873-7467).

 
Click here to learn about Superior’s delivery options and find out which one is right for you.
 

 
When can I expect my delivery?

An infographic explaining our delivery process when tank levels reach 30%, 20% and 15%.

This timeline may vary slightly as we work behind the scenes to procure your propane from our suppliers, unload it from our supply point, transport it to our storage facility, and then transfer it onto the truck before it makes its way to you.

DID YOU KNOW?

Propane tanks are typically filled to a maximum of 70-80% to leave room for gas expansion.

 
Propane Tank Safety and You
For your safety, please become familiar with the features on your propane tank or cylinder by watching this short video.
See Transcript

 
HOW TO READ YOUR DELIVERY TICKET

Your delivery ticket (shown below) is also your invoice. Pay for your propane refill from this ticket. It will be hand-delivered to you or left for you by your driver at the time of your propane delivery. You can also find a copy of it in mySUPERIORTM. Take note of your new account number, which you can use when paying bills or inquiring about your propane account.

*Delivery ticket/invoice is for illustration purposes only. Taxes and fees may vary.
A yellow Superior Propane truck is parked on the side of a road with a green 420lb propane tank is in the foreground.

PROPANE SUPPLIER FEES

As part of our commitment to transparency, we display all fees associated with your propane delivery separately on your delivery ticket/invoice. There are no hidden fees. Learn more about delivery fees, hazardous materials (HazMat) handling, propane tank rental and other fees which vary by province.
Learn More

GOVERNMENT CARBON FEE

Superior gives you full visibility of the government fees associated with the delivery of your propane. We display the carbon fee as a separate line item on your delivery ticket, invoice, and/or statement. All fuel distributors collect the carbon fee on fuel sales, but some companies include it in the price for propane instead of displaying it separately. Click here to learn more about the Federal Fuel Charge in Canada.
 

PROPANE IS A LOW-CARBON FUEL

As a propane company, we are a proud supporter and contributor of clean energy in Canada. Because there are fewer carbon emissions from consuming propane versus other energies like oil, the total cost for carbon is less than what you would pay if you consumed those other fuels. Propane is a readily-available and affordable solution to reducing greenhouse gas emissions and can help meet the carbon reduction targets of all provinces.

Maximize Your Savings with Canadian Propane Rebates

Take advantage of federal and provincial energy rebates and incentives to get the best propane cost in Ontario, Québec, New Brunswick, Newfoundland and Labrador, Prince Edward Island, Nova Scotia, Manitoba, Nunavut, Saskatchewan, Alberta, Yukon, Northwest Territories and British Columbia.

 Find a propane rebate program near you
 
HOW TO MAKE PROPANE BILL PAYMENTS

There’s an easier way to pay for your propane delivery or service. With mySUPERIOR™, you can view balances, make payments, update billing preferences, and more. Using mySUPERIOR for desktop? Watch the video for desktop.

EQUAL PAYMENT PLAN

Example of a payment plan with equal monthly payments

Want more control over your energy budget? Superior offers an Equal Payment Plan for homes and small businesses, which lets you pay the same amount every month regardless of fluctuations. If you use more or less propane throughout the year, the payment amount may be adjusted to reflect your actual consumption and you will be notified in advance.
This option can make household budgeting easier.
Learn More

Looking to pay as you go? Our Standard Payment Plan lets you pay per delivery. Whether your delivery type is automatic or will call, you pay within 15 days of delivery.
“I’ve been a customer for 8 years and have been very satisfied. Whenever I need to place an order, I can either place it through my online mySUPERIOR account or I can use my app which makes it very convenient.”
Megan, Coldwater, ON
"Worry-free deliveries! The mobile app shows the tank level in real-time!"
Lloyd, Lorraine, QC
“Friendly, reliable, and responsive to customer needs, with easy online interactive tools. Thanks!”

Peter, Whistler, BC

PROPANE SAFETY DATA SHEET

For your safety, know how to use, store, handle and transport propane.
Download Propane Safety Data Sheet

For technical specifications of butane, download the Butane Safety Data Sheet.