McROBERT FUELS IS NOW SUPERIOR PROPANE
Superior Propane acquired McRobert Fuels in 2022. Delivery and service remain our number one priority and we are excited to offer McRobert Fuels customers additional services to help make managing your propane easier and more convenient.
IS THERE ANYTHING I NEED TO DO?
As Canada’s leading propane company, we know that reliability, convenience, and customer service are important to you. Not only do we deliver clean, safe propane, but as a Superior customer, you also have access to automated and self-serve tools to give you more control over your propane account. Here’s what you can expect.
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Understand your propane delivery method
Whether you're receiving automatic propane refills or calling in to order propane, rest assured we've got you covered. For more information about our Automatic and Will Call delivery methods, see "About Your Propane Deliveries". -
Take note of your account number
You can find it on your delivery ticket and will need it to pay bills, inquire about your propane account and sign up for mySUPERIORTM. For more information, see "How to Read Your Delivery Ticket".
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Sign up for mySUPERIORTM
Check propane tank levels, manage deliveries, and more — online, anytime at mySUPERIOR.ca or from the mobile app. Sign up with an email address and your account number which can be found on your delivery ticket. Watch how-to video.
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Make propane payments online
mySUPERIORTM is the easiest way to pay for propane deliveries and service, view balances and update billing preferences. See "How to Make Propane Payments".
Looking to purchase other fuels? Call McRobert Fuels at 519-246-1019.
McRobert Fuels has been supplying quality fuels and petroleum products along with exceptional service since 1995. Whether you are a looking for furnace oil, gasoline or diesel, McRobert Fuels can meet all your fuel needs.
Currently using oil, gasoline or diesel?
Orders, invoicing and payments for these fuels will be processed separately from propane services. Continue ordering and making payments through McRobert Fuels as usual. All McRobert Fuels locations remain open for business.
McRobert Fuels Store
4755 Engremont Dr, Strathroy, ON
ABOUT YOUR PROPANE DELIVERIES
If you are set up for Automatic Delivery, we will automatically schedule your propane refills. You can view your estimated delivery date from your dashboard in mySUPERIORTM. We make your propane deliveries automatically, and typically when your tank levels are between 5% and 15%. Learn more about the propane delivery process.
If you are set up for Will Call Delivery, place your propane order on mySUPERIOR.ca or through the app when your tank level reaches 30%. With mySUPERIORTM, you can order and track deliveries, make payments, and more. You can also order propane by filling out this form or by calling us at 1-87SUPERIOR (1-877-873-7467).
When can I expect my delivery?
This timeline may vary slightly as we work behind the scenes to procure your propane from our suppliers, unload it from our supply point, transport it to our storage facility, and then transfer it onto the truck before it makes its way to you.
DID YOU KNOW?
Propane tanks are typically filled to a maximum of 70-80% to leave room for gas expansion.
HOW TO READ YOUR DELIVERY TICKET/ Invoice
Your delivery ticket (shown below) is also your invoice. Pay for your propane refill from this ticket. It will be hand-delivered to you or left for you by your driver at the time of your propane delivery. You can also find a copy of it in mySUPERIORTM. Take note of your new account number, which you can use when paying bills or inquiring about your propane account.
*Delivery ticket/invoice is for illustration purposes only. Taxes and fees may vary.
GOVERNMENT CARBON FEE
PROPANE IS A LOW-CARBON FUEL
UPDATE YOUR PAYMENT INFORMATION
PLANS TO HELP YOU BUDGET
FIXED PRICE PLAN
EQUAL PAYMENT PLAN
Customer Support 24/7
Call us at 1-87SUPERIOR (1-877-873-7467)
or 519-246-1019
You will be prompted to choose from the following services and our Customer Service team will be standing by to assist you:
- Propane or Other Fuels
- Order Propane
- Repair and Maintenance
- Billing and Payments
- Fixed Price or Equal Payment Plan inquiries
† All Superior Propane’s SMART Tank bulk delivery residential customers enrolled in Superior Propane’s automatic delivery program are eligible for The No-Run-Out Guarantee Program (the “Program”) except for Customers (i) who rent only a single 420 lb. Cylinder or 123 USWG tank; (ii) with premises on water access or seasonal road access; and (iii) with tanks or cylinders that are attached to standby generators. If (i) the customer replaces Superior Propane’s SMART Tank(s) with other equipment; (ii) the customer fails to pay for propane within the agreed upon payment period and the customer’s account is no longer in good standing; (iii) delivery of propane by Superior Propane is prevented by a force majeure event including but not limited to the act of God, strike, flood, fire, inclement weather, embargo, insurrection, unavoidable accident, shortage of labour or material, government decree or any other cause reasonably beyond its control including, but not limited to, shortage of propane, then the Program shall immediately become null and void and of no effect as if the Program had never taken place. In the event of shortages resulting from a force majeure event, Superior Propane reserves the right to allocate supply as it deems necessary, in its sole discretion, amongst its customers, itself and its subsidiaries, or; if actions taken by the customer are determined by Superior Propane, in its sole discretion, to have been the cause of or substantially contributed to the propane run out situation. The Program has no predetermined termination date and will continue until such time that Superior Propane may, without notice, terminate the Program.
600L Free Offer:
^ Offer available to new residential or small commercial Superior Propane customers only. Requires a minimum of 2500 L annual propane consumption, SMART Tank wireless sensor installation, automatic delivery setup, and mySUPERIOR online account registration. Cannot be combined with any other offer. Terms and conditions apply. Credit for free litres will be applied up to two weeks following the first propane delivery. Offer ends February 15, 2025. Miller Propane, Highlands Propane, and existing Superior Propane customers not eligible.
1200L Free Offer:
** 1,200L one time bill credit applicable only to home heat customers switching from oil heat to propane heat. Propane furnace or boiler installation required through a Superior Propane Certified Partner. 2,500L minimum annual consumption. This offer cannot be combined with any other offer. Certain terms and conditions apply. Please call for details. Credit for free litres will be applied to account up to six weeks following the first propane delivery. Offer ends February 15, 2025.
‡ Cost savings is for informational purposes only. Calculations were based on an average customer in a detached home up to 2,000 sq. ft. heating at 74% efficiency. Propane rates were representative of a period in time and are subject to change. Oil prices are based on publicly posted Statistics Canada historical prices. Includes all service and delivery charges. HST not included.
§ Superior Propane does not remove the oil tank. Our HVAC partners or their partner network can facilitate the removal.