A message from the President . . .

When it comes to valuing you as a customer, we believe that actions speak louder than words.

Over the past three years, Superior Propane has made it a priority to deliver a superior customer service experience for our customers. To achieve this, we've improved our processes, training and technology. We have also launched our new customer service/order management system, which brings together all the resources across our business needed to better enable a seamless service experience for our valued customers. This new technology, when coupled with already dedicated service-focused employees, will lead to noticeable benefits to you as a customer.

As with most technology changes, we expected both immediate positive impacts and some bumps along the road as we transition out of the old system and into the new. Since the launch, some of the immediate positive results included more transparent access to your account history at all levels of the organization and more efficient propane and service delivery processing. We have also experienced some growing pains with the new system, which are currently being resolved.

I appreciate your patience as we work through this system transition and I am confident that once our new customer service tools are fully rolled out, you will begin to experience more of the many benefits the new system offers.

In the meantime, if you have any questions regarding your account, don't hesitate to contact your local Superior Propane Account Representative or call 1-87SUPERIOR (1-877-873-7467).



John Gleason
President, Superior Propane

How You Will Benefit

What all this means to you is improved customer service, meeting and exceeding all your needs.

• You will have access to dedicated customer care and emergency response 24/7.
• Your account history will be tracked in real time for quicker order processing and issue resolution.
• Your requirements for propane and service delivery will be met through a more automated and streamlined process.
• Your wait time for delivery and service will be significantly reduced with our ability to maximize the number of appointments per day.
• Your local Superior Propane professional will be better equipped with real time information to deliver value-added service while at your home.
• Your account management and billing will see overall improvement.